Refund policy

Return and Refund Policy

Purchases of cakes in 6", 8" or 10" formats can be cancelled and refunded if the cancellation request is received and acknowledged by Nonna Lia by 5PM EST two calendar days prior to the pickup/delivery date.

Purchases of all other products, including Tiramisù Boxes, Semifreddo Boxes, Gelato Bars, Accessories and Home Goods, can be cancelled and refunded if the cancellation request is received and acknowledged by Nonna Lia by 10AM EST the day prior to the pickup/delivery date.

A $10 CANCELLATION FEE MAY APPLY REGARDLESS OF WHEN THE CANCELLATION IS REQUESTED. This charge covers basic administrative and payment processing fees, which are not recoverable by Nonna Lia.

CANCELLATIONS REQUESTED AFTER THE APPLICABLE DEADLINE MAY RECEIVE A REFUND OF NO MORE THAN 50% OF THE ORDER VALUE.

This section does not apply to Catering Orders, which are governed by Section 10 below.