FAQ

General Questions

Frequently Asked Questions
Is there a Nonna Lia?

You bet! Lia is our founder’s great grandmother. The recipes we offer today are born from century-old traditions that have been passed down from Nonna Lia for three generations.

What do you know about Italian cuisine?

Nico, our founder and head chef, was born and raised in the Italian Alps. He periodically visits his hometown to learn from the masters of tradition, and to keep his taste buds in shape. Don’t take our word for it though, a taste test is worth more than a thousand words!

I saw Nonna Lia at a bubble tea, was I dreaming?

No, you were not! We partner with stores across the GTA to bring Nonna Lia’s products closer to your home. Desserts are made at our flagship store at 2831 Bathurst Street and delivered daily to all locations by our fearless drivers.

What’s with your prices?

We refuse to accept mediocrity in our products. Our ingredients are carefully sourced from Italy and around the world. Our team invests heavily in meticulously trained kitchen artisans, and state-of-the-art equipment to deliver a consistent quality experience.

Do I need to pre-order?

Nope! You can walk in to purchase 500ml Tiramisù boxes, Semifreddo’s, and gelato bars. Larger cakes (6”-10”) need to be pre-ordered on our website 1-2 days in advance. Note that our products often sell out in the evening, so we recommend pre-ordering to guarantee availability. 

Do you deliver?

You bet! We’re on the delivery apps, and we offer free next-day delivery on our website for $50+ orders. Yes, you heard that right, free delivery!

Can’t decide on a flavour?

If you’re getting one box, you can’t go wrong with Classico – it’s an authentic Italian experience! For two boxes, try Classico and a fun flavour that most suits your taste buds.

Do I need to pre-order?

Product Info

Frequently Asked Questions
Can I get a large cake today?

6”-10” cakes need to be pre-ordered on our website 1-2 days in advance. All of our cakes are made to order, and as you know, greatness takes time! If you are not a planner, give us a call at 647-836-3730, we’ll be happy to see what we can do to help.

Do your desserts contain alcohol?

Only the Marsala Wine Tiramisù contains alcohol, all other products do not! If you are craving for a little kick in your dessert, give the Marsala a try – it’s like a Classic, but with a splash of fortified wine.

Are your products halal?

Most of our products are halal-friendly! Our desserts don’t contain gelatine, pork derivatives, or alcohol. The only item that is NOT halal friendly is the Marsala Wine Tiramisù.

Are your desserts eggless / vegan?

Our Strawberry gelato bars are vegan! We are also working on a vegan version of our Tiramisù, so stay tuned.

Are your desserts kid friendly?

We offer several products that do not contain any caffeine or alcohol – perfect for the little ones! Here’s the full list: Strawberry, Mango, and Blood Orange Tiramisù, all gelato bars, the delicious Torrone Semifreddo

Pickup & Delivery

Frequently Asked Questions
I’ve ordered for pickup, when can I come?

For larger cakes (6”-10”) pickup instructions are found in your order confirmation email. For everything else, if items are in-stock you can pick up as soon as the location opens. Send us a text at 647-836-3730 if you’d like to confirm availability before coming!

What’s the best way to get your products delivered?

We recommend ordering on our website 1-2 days in advance. This will get you access to free delivery on $50+ orders, and better pricing as compared to delivery apps. That said, if you are craving a last-minute fix, our friends at Uber Eats and Doordash are always ready to help!

Can I get desserts delivered today?

We recommend visiting Uber Eats or Doordash for last minute orders. If you live in Toronto, we may be able to offer free same-day delivery for orders of $50+. Give us a call at 647-836-3730 to confirm.

What time will you deliver?

We typically deliver from 11AM-4PM daily! You will receive a text message with an accurate ETA as soon as the courier picks up your order on the day of delivery. For special requests, text 647-836-3730 and we’ll be more than happy to see what we can do to help!

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